Gardeners Burnt Oak Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Burnt Oak provides gardening and related services to residential and commercial customers within its operating area. By booking or receiving any service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the individual or organisation ordering or receiving services from Gardeners Burnt Oak.

Company means Gardeners Burnt Oak, the gardening services provider.

Services means all gardening, garden maintenance, soft landscaping, clearance, waste removal, and any other related works carried out by the Company for the Client.

Service Area means the locations in which the Company offers services, generally within a reasonable distance of Burnt Oak and surrounding areas in the United Kingdom.

Booking means a confirmed request for Services made by the Client and accepted by the Company.

2. Scope of Services

The Company provides a range of gardening services, which may include lawn mowing, hedge trimming, pruning, planting, weeding, tidying, jet washing of garden surfaces, garden clearance, green waste handling, and other related garden care services as agreed with the Client.

The exact scope of Services will be set out in the quotation or booking confirmation issued by the Company. Any additional work requested by the Client that is outside the agreed scope may be subject to a revised quotation and additional charges.

3. Booking Process

All Services must be booked in advance. A booking may be requested by the Client via an online form, written message, or other method accepted by the Company from time to time.

Upon receiving a booking request, the Company may ask for further information, such as property access details, garden size, existing conditions, photographs, or specific requirements, in order to provide an accurate quotation and scheduling.

A Booking is only confirmed when the Company has accepted the request and issued a booking confirmation or quotation that the Client has agreed to. The Company reserves the right to refuse or cancel any booking at its discretion prior to commencement of the Services.

Where a site visit is necessary prior to confirming the booking, the booking will be treated as provisional until the visit has been completed and the quotation has been accepted by the Client.

4. Quotations and Pricing

All quotations are based on the information provided by the Client and on the conditions observed at the time of quotation or site visit. Quotations are normally valid for a limited period, which will be stated in the quotation document. After the validity period, the Company may revise the quotation.

If upon arrival the Company finds that the size, condition, or access to the garden differs substantially from that described or seen at the time of quotation, the Company reserves the right to adjust the price or, if necessary, decline to carry out the Services. Any price adjustment will be explained to the Client before work proceeds.

Unless otherwise stated, prices are quoted for labour, use of standard equipment, and basic green waste handling where agreed. Additional materials, plants, aggregates, or specialist equipment may be charged separately.

5. Access and Client Responsibilities

The Client must ensure that the Company has safe and adequate access to the garden and any areas where Services are to be performed at the agreed date and time. This may include providing keys, codes, or ensuring that someone is present on site to grant access.

The Client is responsible for securing pets, ensuring that children and other vulnerable individuals are kept away from work areas, and removing any fragile items or obstructions that may interfere with the Services.

If access is not available or is significantly restricted at the time of the booking, the Company may charge a call-out fee or apply the cancellation terms outlined below.

6. Materials, Plants and Equipment

Where the Company supplies plants, materials, or other products, it will use reasonable care to select appropriate and good-quality items suitable for typical garden conditions in the service area. However, the Company cannot guarantee the long-term survival of plants, which depends on factors beyond its control, such as weather conditions, pests, diseases, and the Client’s ongoing care.

The Company will use its own tools and equipment unless otherwise agreed. If the Client requests that the Company use the Client’s own equipment, the Company accepts no liability for any damage or malfunction of that equipment, and the Client remains responsible for its safe condition.

7. Payments and Invoicing

The Client agrees to pay the Company the price quoted and accepted for the Services. Payment terms will be stated in the quotation or booking confirmation.

For one-off or short-term jobs, payment is usually due on completion of the Services, unless otherwise agreed in advance. For ongoing or regular maintenance services, the Company may invoice on a weekly, fortnightly, monthly, or other agreed schedule.

Payment must be made using one of the methods accepted by the Company, such as bank transfer or card payment, as specified in the invoice or booking confirmation. Cash payments may be refused at the Company’s discretion.

If payment is not received by the due date, the Company reserves the right to charge interest on overdue amounts at a reasonable rate, to suspend further Services, and to recover any reasonable costs incurred in pursuing payment.

8. Cancellations and Rescheduling

The Client may cancel or request to reschedule a booking by providing notice to the Company as early as possible. The Company’s cancellation policy is as follows, unless otherwise specified in the quotation or booking confirmation.

If the Client cancels more than 48 hours before the scheduled start time, no cancellation fee will usually apply.

If the Client cancels within 24 to 48 hours of the scheduled start time, the Company may charge a reasonable cancellation fee to cover lost time and administrative costs.

If the Client cancels with less than 24 hours’ notice, or if the Company is unable to carry out the work due to lack of access or other issues under the Client’s control, the Company may charge up to the full quoted amount for the scheduled visit.

The Company may vary or waive cancellation charges at its discretion.

The Company reserves the right to cancel or postpone any booking due to adverse weather, staff illness, safety concerns, or circumstances beyond its reasonable control. In such cases, the Company will seek to reschedule the booking at a mutually convenient time and will not be liable for any resulting losses suffered by the Client.

9. Service Standards and Complaints

The Company aims to deliver Services with reasonable care and skill, in line with typical standards for gardening services in the United Kingdom.

If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, ideally within 48 hours of completion of the relevant work, so that any issues can be investigated and, where appropriate, remedied.

The Client should provide clear details of the concern, including photographs if helpful. The Company may offer to revisit the site, remedy any shortcomings, or provide another reasonable solution. This will be at the Company’s discretion and in line with applicable consumer law.

10. Liability and Limitations

Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud, or for any other matter for which liability cannot lawfully be limited or excluded under applicable law.

Subject to the above, the Company will not be liable for any indirect, consequential, or purely economic loss, such as loss of profit, loss of enjoyment, or loss of opportunity, arising out of or in connection with the Services.

The Company’s total liability for any claim arising out of or relating to the Services, whether in contract, tort, or otherwise, will be limited to the total fees paid by the Client to the Company for the specific Service giving rise to the claim.

The Client is responsible for informing the Company of any underground services, cables, pipes, or other hidden features in the garden. The Company will not be liable for damage to any such items that were not clearly identified or reasonably visible prior to work commencing.

The Client is responsible for ensuring that any necessary permissions, consents, or approvals have been obtained for the Services, including but not limited to planning permissions, party wall consents, or permissions from landlords or neighbours. The Company is not liable for any issues arising from a failure to obtain such permissions.

11. Waste Handling and Environmental Regulations

The Company aims to manage garden waste in a lawful and environmentally responsible manner, in accordance with applicable waste regulations in the United Kingdom.

Unless otherwise agreed, the Service may include the collection and removal of green waste generated by the work. Charges for waste removal will be stated in the quotation or booking confirmation. Larger volumes of waste or non-green waste such as soil, rubble, or old garden structures may incur additional charges.

In some cases, the Company may agree to place green waste in the Client’s own compost bins or council-provided garden waste containers instead of removing it from the premises. The Client is responsible for ensuring that any such containers are available and suitable.

The Company will not remove hazardous waste, contaminated materials, or items that require specialist disposal. If such waste is encountered, the Company may cease work in the affected area and advise the Client to contact an appropriate specialist.

12. Health, Safety and Weather Conditions

The Company takes reasonable steps to carry out Services safely and to comply with relevant health and safety requirements. The Client must co operate by ensuring a safe working environment, including keeping the work area free from unnecessary obstructions.

Gardening work is affected by weather conditions. During periods of heavy rain, snow, high winds, extreme heat, or other adverse weather, it may be unsafe or impractical to perform certain tasks. The Company may reschedule or modify the Services in such circumstances, without liability for any resulting inconvenience or loss.

13. Property Damage

While exercising reasonable care, the Company accepts that minor incidental damage may sometimes occur in the normal course of gardening activities, such as light scuffs to surfaces or accidental disturbance of plants near the working area.

The Client should highlight to the Company any particularly delicate, high value, or unusual items or areas within or near the garden so that extra care can be taken. If significant damage occurs due to the Company’s negligence, the Client should report it promptly so the Company can review and, if appropriate, arrange repair or compensation in line with these Terms and with applicable law.

14. Termination of Ongoing Services

For regular or ongoing maintenance arrangements, either party may terminate the Services by giving reasonable written notice, typically at least 14 days, unless otherwise agreed in writing.

The Company may terminate the Services with immediate effect if the Client fails to pay invoices when due, repeatedly cancels bookings at short notice, behaves abusively towards staff, or otherwise breaches these Terms and Conditions in a serious way.

15. Data Protection and Privacy

The Company may collect and use personal data from the Client, such as name, address, and contact details, for the purposes of managing bookings, providing Services, issuing invoices, and communicating about the Services.

The Company will handle personal data in accordance with applicable data protection laws in the United Kingdom and will take reasonable steps to protect such data from unauthorised access or disclosure.

16. Changes to These Terms

The Company may amend these Terms and Conditions from time to time. Any updated version will apply to new bookings made after the date of publication of the updated terms. For ongoing services, the Company will inform the Client of any material changes and the updated terms will take effect from the date specified in that notice.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

By making a booking with Gardeners Burnt Oak or allowing work to proceed, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.