Terms and Conditions for Gardeners Burnt Oak
These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Burnt Oak. They apply to domestic and light commercial customers who request ongoing maintenance, one-off visits, seasonal work, or related outdoor services. By making a booking, the customer agrees to these terms, which are intended to create a clear, fair, and practical agreement between the parties. The aim is to explain what can be expected from the gardening service, how bookings are confirmed, how payments are handled, and what happens if circumstances change.
For the purposes of these terms, the expressions “we”, “us”, and “our” refer to the gardening service provider, while “you” and “your” refer to the customer. These terms apply alongside any written quotation, estimate, booking confirmation, invoice, or agreed scope of work. If there is any conflict between a quotation and these terms, the specific written agreement will normally apply for that job, unless it is unlawful or plainly inconsistent with these conditions.
We may update these terms from time to time to reflect legal, operational, or commercial changes. The version that applies is the one in force at the time your booking is accepted. Continued use of the service after updated terms are issued will be treated as acceptance of the revised terms, provided the changes do not unfairly affect work already agreed and paid for under a fixed arrangement.
Bookings are generally made after an enquiry and an assessment of the work required. Depending on the nature of the job, we may provide a fixed-price quotation or an estimated price based on the information supplied by the customer. Any quotation is usually based on the description of the garden, access arrangements, the condition of the site, and the type of service requested. If the customer gives incomplete or inaccurate information, the price and time required may need to be adjusted.
Accepting a quotation or estimate does not always mean the work is immediately confirmed. A booking is only secured once we have agreed the date, the scope of the service, and any necessary deposit or prepayment arrangement. We may ask for photographs, measurements, or further details before confirming attendance. If a customer requests changes after a booking is confirmed, we may revise the price, reschedule the appointment, or decline the revised scope if it is not practical or safe.
Appointment times are arranged in good faith, but arrival may be subject to weather, traffic, prior job overruns, equipment issues, or other operational delays. We will aim to attend within the agreed time window, though exact arrival times cannot always be guaranteed. If access is restricted, or if the site is not ready for work to begin, we may treat the visit as cancelled by the customer or charge a call-out fee where this is reasonable and disclosed in advance.
Payment terms will be explained in the quotation or invoice. Unless otherwise agreed in writing, payment is due in full on completion of the work or within the stated invoice period. For larger projects, recurring maintenance, or specialist work, we may request a deposit, staged payments, or payment in advance. A deposit may be non-refundable where it covers administration, scheduling, or materials already reserved for your job, provided this is lawful and clearly stated before booking.
We accept payment by the methods communicated at the time of booking or invoicing. If payment is not received by the due date, we may suspend further services, charge reasonable recovery costs where permitted by law, and apply any statutory interest or late-payment charges that are legally recoverable. The customer is responsible for making sure payment is completed correctly and on time, even if an intermediary, managing agent, or third party was expected to settle the invoice.
Any prices quoted are based on the information available at the time and may be subject to change if the scope of work changes, hidden conditions are discovered, or additional tasks are requested on site. If further work is required, we will normally seek approval before proceeding unless the extra work is necessary to protect safety, prevent damage, or complete an agreed task properly. Where a written estimate has been given, it is not a fixed price unless expressly stated as such.
Cancellations and rescheduling should be made as early as possible. If you need to cancel or rearrange a booking, you should give reasonable notice so that we can reassign the slot. If notice is provided too late, we may charge a cancellation fee that reflects the loss of reserved time, travel planning, labour allocation, or materials prepared for the job. The amount charged will depend on the type and scale of the service and on how much notice was given.
If we need to cancel or reschedule due to weather, illness, staff shortage, equipment failure, safety concerns, or events outside our control, we will try to offer an alternative date as soon as reasonably possible. We are not liable for any indirect losses caused by a delay or change of appointment, provided we act reasonably and keep the customer informed. If a booking has to be postponed for reasons beyond our control, any deposit already paid may be transferred to the rearranged visit where practical.
Customers are expected to ensure that the site is accessible, reasonably clear, and safe for gardening work. This includes informing us of locked gates, pets, fragile items, underground services, hidden hazards, and any special restrictions affecting the property. If these matters are not disclosed and they interfere with the work, additional charges may apply or the visit may need to be rearranged. We may refuse or stop work if continuing would create an unsafe condition or would be likely to cause damage.
Our liability is limited to the extent permitted by UK law. We will use reasonable care and skill when carrying out gardening services, but we are not responsible for pre-existing defects, normal wear and tear, structural problems, or damage caused by items already in poor condition. This includes, for example, weakened fencing, brittle paving, diseased plants, old fixtures, or hidden services that are not visible and not disclosed to us before work begins.
We will not be liable for losses that are indirect, consequential, or purely financial, except where such limitation is not allowed by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under the law of England and Wales. Where damage is caused directly by our proven negligence, our responsibility will normally be limited to the reasonable cost of repair or replacement, taking account of age, condition, and depreciation.
The customer must notify us of any complaint, damage, or concern as soon as reasonably possible after the service. Prompt notification helps us inspect the issue, assess the cause, and put matters right where appropriate. If the customer arranges third-party repairs or disposal without giving us a chance to inspect, this may affect any claim. We may ask for photographs, invoices, or other reasonable evidence before agreeing any remedy.
Waste removal and disposal are handled in accordance with applicable UK waste regulations. Garden waste includes materials such as grass cuttings, leaves, branches, hedge trimmings, and other organic matter arising from routine gardening work. Where waste removal is included in the service, it will normally be taken to a lawful recycling, composting, or disposal facility, and not left on public land or handled in a way that breaches environmental rules.
Not all waste is garden waste. Soil, rubble, timber, treated wood, broken pots, contaminated materials, asbestos, chemicals, and other non-green items may require special handling and may not be accepted unless specifically agreed. If such items are discovered during the job, we may charge extra, refuse removal, or request that the customer arranges a specialist contractor. The customer must tell us in advance about any potentially regulated, hazardous, or heavy waste.
If the customer wishes to keep garden waste on site for composting, habitat creation, or personal disposal, this must be agreed before the work starts. We are not responsible for waste left in a location requested by the customer once the customer has accepted that arrangement. Any waste transfer documentation, where required, will be completed in line with legal obligations. Customers must not ask us to dispose of waste unlawfully or to transport waste in a manner that would breach regulations.
We may use subcontractors or additional workers to complete some services, but we remain responsible for the standard of work we have agreed to provide, subject to these terms. Equipment supplied by us remains our property unless otherwise stated. If the customer allows our team to use water, electricity, or other utilities at the property, this is solely for the purpose of completing the agreed work and at no additional charge unless otherwise agreed.
Any plants, materials, or products supplied by us may be subject to availability, seasonal variation, and manufacturer or nursery conditions. We do not guarantee that every plant will thrive, as growth depends on weather, soil, watering, maintenance, and other factors beyond our control. Where a specific product or species is requested, we may substitute a reasonable equivalent if the original is unavailable, provided that the substitute is of similar quality and suitability.
Nothing in these terms affects your statutory rights as a consumer. If you are a business customer, some consumer protections may not apply, but the rest of these terms will continue to apply to the extent permitted by law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. A failure by us to enforce any right immediately does not mean that right is waived.
These terms, together with the agreed quotation or booking confirmation, form the entire agreement between the parties for the relevant service. No promise, statement, or representation will form part of the agreement unless it has been confirmed in writing or is required by law. If a customer asks for a variation to the agreed work, any revised terms may need to be accepted before the variation proceeds.
We may transfer our rights and obligations under these terms where this does not materially reduce the service provided to you. You may not assign or transfer your booking to another person without our written consent, because scheduling, access, and payment responsibilities are linked to the original customer and property. Any notices concerning cancellation, rescheduling, complaints, or payment should be made promptly and in a reasonable manner so that the matter can be addressed efficiently.
These terms are governed by the laws of England and Wales. Any dispute arising from or connected with the services, these terms, or any related quotation will be subject to the exclusive jurisdiction of the courts of England and Wales. By booking with Gardeners Burnt Oak, you confirm that you have read, understood, and agreed to these Terms and Conditions for the gardening services provided.